To delete a direct debit mandate

  1. On the CitiDirect navigation bar, click Maintenance, and then click Direct Debit Mandate.  The Direct Debit Mandate Summary Form appears.

  2. Click the Input/Modify Tab.  All of the mandates to which you are entitled to modify are listed.

  3. Select the mandate you want to delete.  To select multiple mandates, drag down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.

  4. Click Delete.  An Enter a Reason dialog box appears.  In the Enter a Reason dialog box, enter the reason the mandate must be deleted and click OK.  The mandate is deleted.  Note: You must enter the same reason for all selected mandates.  If different reasons apply, delete each mandate individually.

    –OR–

    To review mandate details before deletion, click Go to Details.  The Mandate Details Form, containing the details of the first selected mandate, appears.

  5. Click Delete.  An Enter a Reason dialog box appears.  In the Enter a Reason dialog box, enter the reason the mandate must be deleted and click OK.  The current mandate is deleted and the details of the next selected mandate appear.

  6. Repeat step 5 to delete all selected mandates.  Note:  To view the details of the next selected mandate without deleting the current mandate, click Next.  When the details form contains the details of the last selected mandate, click Delete or Next to return to the summary form.

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