For each field selected, you will be able to specify either sight or re-key verification. The Receivables service class will support verification against the following fields: Payment Amount and Value Date.
On the CitiDirect navigation bar, click Maintenance, and then click Direct Debit Mandate. The Direct Debit Mandate Summary Form appears.
Click the Verification Req'd Tab. All mandates with a "Verification Req'd" or "Mandate awaiting approval" status that you are entitled to verify appear. Note: You cannot verify mandates that you entered.
Select the mandate to be verified.
Verification Requirements are set in Client Preferences. A direct debit mandate can be verified in one of three ways:
If the verification requirement for a field is "none," you do not have to re-key or select a check box.
If sight verification is required, select the check box to the left of each field to verify that the contents are correct. A check mark appears.
If re-key verification is required, the fields will not contain data. Re-key the contents of the field. The system will compare the original entry to the re-keyed entry. If they match, the data is verified.
Once all fields have been verified as prescribed by your Client Preference settings ("None," "Re-Key," or "Sight"), select all the verified mandates and click Verify. A message confirming successful verification appears.
–OR–
To review mandate details before verifying them, click Go to Details. The Mandates Detail Form, containing the details of the first selected mandate, appears.
Follow the procedures described in step 4 to verify the fields and click Verify. A confirmation message appears. Click OK to close the confirmation message. The details of the next selected mandate appear.
Repeat the verification process for each mandate selected on the Verification Required Tab. Note: If you do not want to verify the mandate displayed on the details form, click Next to view the details of the next selected mandate. When the details form contains the details of the last selected mandate, click Verify or Next to return to the summary form.
Notes:
To return mandates for repair, click Send to Repair. The Enter a Reason dialog box appears. Enter a reason for returning the mandate and click OK to close the dialog box. If sending mandates to repair from the summary form and multiple mandates are selected, the same reason will apply to all mandates. To specify reasons for each mandate, select each mandate individually, or send mandates to repair from the detail form.
To delete mandates, click Delete. The Enter a Reason dialog box appears. Enter a reason for deleting the mandates and click OK to close the dialog box. If deleting mandates from the summary form and multiple mandates are selected, the same reason will apply to all mandates. To specify reasons for each mandate, select each mandate individually, or click Reject on the detail form.
Once the mandate has been verified, it proceeds to the next state as defined by your Flow Control requirements.
If verification fails, an error message indicating that the mandate has failed verification appears. If this occurs, select the failed mandate, click Other Options, and then click View Error Messages.
For information on the Other Options available, click here.