Match Pay is the CitiDirect service class that allows you to make pay/return decisions on Paid-Without Issuance-checks presented for payment the prior business day. These are checks that do not match your check issuance information within the CitiChecking systems after Citibank's PWI investigation process occurs.
Select the Match Pay category on the navigation bar to open the Match Pay Summary Form.
Notes:
When a Match Pay decision is initiated, CitiDirect changes the status of the exception item to either "Pay" or "Return" and transmit the required data to the back end processor.
This functionality must adhere to the 2:30 P.M. (Eastern Standard Time) deadline. Submission and/or authorization of a Match Pay decision after this Cut-Off time causes an error message to be displayed.
The Match Pay Cut-Off Time should be maintained at the branch code level, allowing for a different Cut-Off time for each branch that offers Match Pay services. Back-end system personnel use this screen when they deem it necessary to extend the Cut-Off time.