To submit a status request

1. From the Payment Services Summary Form, click New and select either New From Transaction Details.  The Service Request Detail Form appears.

2. The Processing Location field defaults to Client Preference settings.  If you want to select a different location, click the Library Look-Up button and select another processing location.

3. In the Payment Method field, use the drop-down arrow to select the type of payment the service is to be requested for.

4. In the Payment Service Request Type field, use the drop-down arrow to select Status Request.  Note:  The service request types available are restricted depending upon the selected transaction.

5. The Inquiry Response field of the Service Request Detail Form is updated.

Notes:

• A Status Request is used to obtain the current status of a payment transaction that was processed via CitiDirect.

• The status of a payment transaction determines whether or not a service transaction request can be processed.