The Check Inquiry/Update is used by customers to make an inquiry on a check using various criteria to obtain necessary data including history of a check. From the Inquiry, the customer can choose to perform a service, such as Cancel Issuance, Stop Payment, or Stop/Replace Issuance. In such cases, the user is navigated to the appropriate Service Request Detail Form under the Services for SDR Service Class, from wherein one can perform the desired service. Use the Criteria Tab to enter search criteria to obtain the information you need.
To ensure that the search criteria you enter is complete and accurate and that all related fields are populated, it is best to click Library Look-Up buttons, where available, and select criteria from library results lists.
To help you find exactly what you need, CitiDirect provides operators for most criteria fields. Click here for more information on selecting operators when specifying search criteria for Inquiries.
To specify search criteria and submit a Check Inquiry/Update:
On the CitiDirect navigation bar, click Inquiries. Click SDR Inquiries and then click Check Inquiry/Update. The Check Inquiry/Update summary form appears.
Click the Criteria Tab. Note: The blue asterisks ( ** ) indicate that at least one of the fields marked must be populated to submit this inquiry.
In the Omnibus Account Number equals field, click the Library Look-Up button and select an account number. The corresponding account name will be automatically populated.
In the Sub-Account Number equals field, click the Library Look-Up button and select a sub-account number. The corresponding sub-account name will be automatically populated.
To successfully submit this inquiry, you must specify at least one of the fields listed above. If you want to retrieve information for a specific Issue/Void Date, Paid/Stop/Cancel Date or Match Paid Date, click the drop-down arrow in the field and select a date range. To find information for a specific date, enter the same date in both fields. Note: Information can not be retrieved for Reversed items.
Click Submit. The inquiry is run and the results appear on the Check Inquiry/Update: Summary Tab.
Notes:
To submit a new inquiry, click Clear Criteria, enter new search criteria, and click Submit.
To print a listing of the search criteria used for this inquiry, click Print.