To access Payments Services, click Payments Services on the CitiDirect navigation bar. The Payments Services Summary Form appears.
On the Input/Modify Tab click New.
Click New From Transaction Detail. The Service Request Detail Form appears.
In the Processing Location field, click the Library Look Up button, select WorldLink, and click OK.
The Branch Account Number/Currency/Name field is disabled.
In the Payment Method field, click the Library Look Up button and select a payment method.
In the Payment Service Request Type field, click the drop-down arrow and select Status Request. Note: The service types available vary based on the payment method chosen.
In the Company Name field, click the Library Look Up button and select a company.
In the Payment Transaction Reference Number field, enter the reference number of the payment transaction for which you would like to request a service. Note: You may not enter both this number and the GID/Cheque Serial Number.
In the GID/Cheque Serial Number field, enter the serial number of the cheque you want to request a service for. Note: You may not enter both this number and the Transaction Reference Number.
The Service Transaction Reference Number field will be automatically populated when the request is submitted.
The Inquiry Response field will be automatically populated when the request is submitted.
Click Submit. The request is submitted for validation.
Note:
To return to the summary form at any time, click Return to Summary.