To modify a service request

1. To access Payments Services, click Payments Services on the CitiDirect navigation bar.  The Payments Services Summary Form appears.

2. On the Input/Modify Tab, select the service request that you want to modify.  To select multiple requests, drag the cursor down sequential lines or hold the CTRL key as you click to select requests that are not sequential.

3. Click Go to Details.  The details of the first selected service request appear on the Service Request Detail Form

4. Make any necessary modifications.  Depending on how the service request was created, you may not be able to edit all fields.

5. Click Submit.  The request is submitted for validation.  If multiple requests have been selected to modify, the next format appears.

6. To view the details of the next selected service request without making any changes to the current request, click Next.  The details of the next request selected on the summary form appears.  When the detail form contains the details of the last selected request, click Submit or Next to return to the summary form.

Notes:

• You may only modify service requests with a status of "Input" or "Invalid."

• To print service request details, click Print.

• To return to the summary form at any time, click Return to Summary.