To view existing or enter new comments for a service request

1. To access Payments Services, click Payments Services on the CitiDirect navigation bar.  The Payments Services Summary Form appears.

2. From any tab on the Service for Payments Summary Form, select a service request.  When entering or viewing comments, each service request must be selected individually.

3. Click Other Options and then click Enter/View Comments.  The Comments dialog box, listing any existing comments for the selected payment, appears.

4. To attach a new comment to the selected service request, click in the text field and type a comment.

5. Click OK.

Note:

• Comments are cumulative.  Ten comments of up to 100 characters are stored, along with the name of the person who entered the comment.