View Error MessagesYou can perform a variety of functions by clicking the Other Options button. A pop-up menu displays a set of optional actions available. These actions vary by service class and are outlined below.
View Error Messages
To view error messages attached to the selected service request(s), click Other Options and then click View Error Messages. The View Error Messages dialog box appears.
Review any errors and click OK to close the dialog box.
Note:
This action is not available if the selected request does not have any error messages associated with it.
Print Detail
To print details of the selected transaction(s), click Other Options and click Print or Print Details.
Enter/View Comments
To view or enter comments, click Other Options and then click Enter/View Comments. The Comments dialog box appears with a list of existing comments for the selected service request.
To attach a new comment to the selected transaction, click in the text field and type a comment.
Click OK or click Cancel to return to the detail form.
Notes:
When entering or viewing comments, each service request must be selected individually.
Comments are cumulative. Ten comments of up to 100 characters are stored, along with the name of the person who entered the comment.
This function is called Comments when accessed from the Direct Debits Request Detail Form.
Transaction History
To view the history of a service request, click Other Options and then click TransactionHistory. The History dialog box appears.
Review the request history and click OK to close the dialog box.