CitiDirect® Online Banking (FAQ List)

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Frequently Asked Questions

	What ports must be opened to use Secure Sockets Layer (SSL), and why?
	Do I have to keep back up files for Import?
	Internet Explorer Cannot Download Document Error
	Do I need a Web server SSL certificate and a personal digital certificate to use AFRD?
	Do I need a dedicated Web server to use AFRD?
	CitiDirect Event Notification FAQs
	How can I obtain a personal digital certificate to use with AFRD?
	Does AFRD support mutual Secure Sockets Layer (SSL) certificate based authentication?
	Who do I call for support on CitiDirect Online Banking?
	What should I do, or who can I contact for help, in the event I don’t receive an alert?
	What is Entrust Entelligence software? Do I need an Entrust certificate to use AFRD?
	What information can I receive notifications on?
	How is Event Notification associated to the CitiDirect platform?
	Can I set up my firewall to filter on the IP range that Citigroup uses?
	Standing Instructions and Recurring Payments Functionality
	Do I need a personal digital certificate when using AFRD?
	Java Package Manager Messages
	Does CitiDirect return acknowledgements on AFRD events?
	What happens if my file is not on the Web server when AFRD through CitiDirect goes out to retrieve my file?
	Hardware required to run CitiDirect on Sun Java software
	I understand the need for additional security on my payment files (Imports), but why do you require Export files to be encrypted and signed with AFRD?

	Can I receive notifications of trade discrepancy messages?
	Can I issue my own Web server SSL certificate?
	Can I use a different Web server those specifed (IIS, Apache, Netscape/iPlanet) for AFRD through CitiDirect?
	Continuity of Business
	CitiDirect BE Mobile FAQs
	Can I receive notifications on non-Citibank accounts?
	How can I get a customized application that performs encryption/decryption for AFRD?
	Who has entitlements to use the Run Now option to execute a Schedule?
	What are the Connectivity and Throughput tests?
	How do I properly add a link to my Favorites list for the CitiDirect Web site?
	What steps should be taken to ensure that the Run Now option could be used if the Schedule Owner is unavailable?
	How do I do client linkage?
	Daylight Saving Time's New Start: March 11, 2007 in U.S. and parts of Canada and the Caribbean; No action required by CitiDirect users.
	Does CitiDirect offer a solution for initiating both domestic and international payments?
	CitiDirect BE Mobile - Trade Advisor Frequently Asked Questions
	Favorites Reports Functionality
	In what languages is CitiDirect Online Banking available?
	Cross-border Payment Service offered through CitiDirect
	How do I use my SafeWord Card for CitiDirect Online Banking?
	Are my alerts or notifications secure?
	What is Event Notification?

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