CitiDirect® Online Banking (Getting Started)

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Getting Started

CitiDirect

Online Banking - Getting Started

Check My PC

Run Check My PC to see if your PC meets the minimum software requirements to run CitiDirect.

	Check My PC with Sun Java Software. Click this link for information on running CitiDirect on Sun Microsystems Java Software (JRE).
	Test Secure Sockets Layer Test your Internet Connection for SSL Protocol.

System Requirements

Hardware and Software required to run CitiDirect.

	Browser Settings Internet Explorer Browser Settings to run CitiDirect
	Certified Versions of Sun Java Software for CitiDirect A list of the versions of Sun Microsystems™ Java Software certified for use with CitiDirect® Online Banking.
	Cookies Setting Internet Explorer to Allow for Cookies on Your PC
	Java Scripts Setting Internet Explorer for Java Scripts
	Proxy Server Setting Internet Explorer for a Proxy Server (if your system has one)

Frequently Asked Questions

For more detailed information, review our list of Frequently Asked Questions.

	Internet Explorer Cannot Download Document Error
	How can I obtain a personal digital certificate to use with AFRD?
	Does AFRD support mutual Secure Sockets Layer (SSL) certificate based authentication?
	Do I have to keep back up files for Import?
	Do I need a dedicated Web server to use AFRD?
	Who do I call for support on CitiDirect Online Banking?
	Do I need a Web server SSL certificate and a personal digital certificate to use AFRD?
	What ports must be opened to use Secure Sockets Layer (SSL), and why?
	CitiDirect Event Notification FAQs
	CitiDirect BE Mobile FAQs

	Can I issue my own Web server SSL certificate?
	Hardware required to run CitiDirect on Sun Java software
	Standing Instructions and Recurring Payments Functionality
	I understand the need for additional security on my payment files (Imports), but why do you require Export files to be encrypted and signed with AFRD?
	Continuity of Business
	Can I use a different Web server those specifed (IIS, Apache, Netscape/iPlanet) for AFRD through CitiDirect?
	Can I receive notifications of trade discrepancy messages?
	What happens if my file is not on the Web server when AFRD through CitiDirect goes out to retrieve my file?
	How is Event Notification associated to the CitiDirect platform?
	What should I do, or who can I contact for help, in the event I don’t receive an alert?

Contacts

Here is where you can find your

for receiving help with products, service or technical inquiries.