Welcome to the CitiDirect Online Banking Learning Center, where you can find a wealth of information on the features and services available through CitiDirect.
CitiDirect Basics
CitiDirect Basics
Using the basic features and functionality of CitiDirect Online Banking.
General Navigation Guide CitiDirect provides many useful features designed for efficient, secure, and reliable Internet banking. This Guide describes general navigation features available to all CitiDirect customers.
Online Help Guide CitiDirect Online Help is a powerful tool designed to enhance your CitiDirect banking experience by providing you with task-specific information while you are using the application. This Guide describes Online Help features, and provides instructions on how to use them.
Setting Your Preferences Guide You can customize CitiDirect for the way you do business. This Guide provides information about setting your personal preferences, including instructions on how to customize your navigation bar and various fields on CitiDirect forms.
CitiDirect BE for Trade Services CitiDirect BE is Citibank's best-in-class web-based banking platform, which consolidates all your corporate
banking functions in a globally accessible and secure platform.
CitiDirect Welcome Letter Step-by-step instructions on how to install, sign-on, and use CitiDirect Online Banking. The document also contains information regarding telephone training on CitiDirect and how to contact CitiDirect Customer Service.
Client Academy Citi's Client Service Academy is an innovative series of proactive training sessions offering you the opportunity to enhance your knowledge of Citi's Electronic Banking Systems, Cash Management and Products.
Did you know...? that CitiDirect offers useful features and functionality that you may not be using today to make your banking experience faster and easier...
Biweekly CitiDirect Training Schedule for North America A listing of biweekly Net Conference classes offered for CitiDirect File Export, File Import, Cash Reporting and Inquiries, Cash Transaction Initiation, WorldLink, Controlled Disbursements, Automated File and Report Delivery, and Security Administration for North American clients.
AFRD E-mail Set-up Guide Step-by-step instructions on how to set up your E-mail program for Secure Multipurpose Internet Mail Extensions (S/MIME) and obtain the Citigroup Certificate Authority.
AFRD Reports to Browser Setup Guide This Guide contains step-by-step instructions on how to set up automated reports for delivery to your browser.
AFRD Secure E-mail Delivery Setup Guide This Guide contains step-by-step instructions on how to set up the secure e-mail delivery of your reports and export files through CitiDirect AFRD.
AFRD Utility Guide This Guide contains step-by-step instructions on how to use the AFRD Utility.
AFRD: HTTPS Overview and Setup Guide Step-by-step instructions for your Web server configuration, installation of Web server certificates, and HTTPS specific installation and configuration steps.
AFRD Third Party Toolkit for S/MIME This Guide describes the various third party vendor toolkits that support Secure Multipurpose Internet Mail Extensions (S/MIME) messaging with the CitiDirect AFRD service.
Collections Guide: Addendum Enhancements to Collections Services through CitiDirect as of August 2005. This Addendum should be used in conjunction with the Collections Guide.
Collections Guide CitiDirect provides a simple to use, yet powerful tool for managing your Collections. This Guide contains an overview of CitiDirect Collections processes and step-by-step instructions on how to perform them.
Disbursements Guide CitiDirect provides a simple to use, yet powerful tool for managing your Disbursements. This Guide contains an overview of CitiDirect Disbursements processes and step-by-step instructions on how to perform them.
File Delivery Guide CitiDirect provides a simple to use, yet powerful tool for importing and exporting your files. This Guide contains an overview of CitiDirect File Import and Export processes and step-by-step instructions on how to perform them.
File Delivery: Addendum Enhancements to File Delivery through CitiDirect as of August 2005. This Addendum should be used in conjunction with the File Delivery Guide.
Liquidity Guide: Addendum Enhancements to Liquidity Services through CitiDirect as of August 2005. This Addendum should be used in conjunction with the Liquidity Guide.
Liquidity Guide CitiDirect provides a simple to use, yet powerful tool for managing your Liquidity. This Guide contains an overview of CitiDirect Liquidity processes and step-by-step instructions on how to perform them.
Multibank Cash Concentration Guide CitiDirect offers this complete solution for your deposit information reporting and cash concentration. This Guide contains an overview of CitiDirect Multibank Cash Concentration and its various administrative privileges, and provides step-by-step instructions on performing processes such as Deposit Entry, Master Entry, and reporting.
Lockbox Guide CitiDirect provides a simple to use, yet powerful tool for managing your Lockbox. This Guide contains an overview of CitiDirect Lockbox processes and step-by-step instructions on how to perform them.
Manager's Guide: Addendum Enhancements to Netting Services through CitiDirect from September 2003 to March 2004. This Addendum should be used in conjunction with the Netting Manager Guide.
Participant's Guide Access the complete Participant's Guide. Links to each chapter in the Guide are provided below. Please contact your Citibank Representative for copies in French, Italian and Spanish.
Payments Guide CitiDirect provides a simple to use, yet powerful tool for making payments. This Guide contains an overview of CitiDirect Payments capabilities and processes, and provides step-by-step instructions on how to perform them.
Recurring Payments User Guide The Recurring Payments functionality is a self-servicing tool that enables clients to schedule recurring payments in the CitiDirect platform without any manual processing for clients or for Citi. The functionality offers clients flexibility and customization from start to finish when defining authorization flows, scheduling recurring payments and reviewing transaction reports.
Administrative Messages Guide Clients in Africa, Asia, Europe, and the Middle East can communicate directly with specific Citibank branches through CitiDirect free-format Administrative Messages. This Guide provides step-by-step instructions on how to use this communication method.
Report Layouts Guide Report Layouts through CitiDirect offers advanced report customization capabilities. This Guide describes how to use Report Layouts to customize the layout (fields, order, size, fonts, etc.) of specific reports to meet your business needs.
Reports and Inquiry Guide The CitiDirect Reports and Inquiry features provide useful, real-time data to support all your cash management decisions. This Guide describes the Report and Inquiry categories, available on the CitiDirect navigation bar, which enable you to run and print reports, and submit inquiries about your accounts and transactions.
Same Day Reconcilement Guide Same Day Reconcilement through CitiDirect Online Banking provides its customers with advanced tools to optimize the management of their account reconcilement activities. This Guide contains an overview of CitiDirect Same Day Reconcilement capabilities and processes, and provides step-by-step instructions on how to perform them.
WorldLink Currency Card These are the current currencies available for WorldLink Funds Transfers, ACH, SEPA, Remote Checks, On-Site Checks and Cash and Remit Currencies available.
Cash Country Service Listing This listing provides country requirements for making cash payment via Citi'ss WorldLink. CitiDirect clients who fund in EUR or USD can use Citi's WorldLink to make cash payments through Western Union's global agent network. Cash payments can be made be at over 220,000 locations throughout 190 countries.
WorldLink Reference Booklet The WorldLink Payment Services Reference Booklet has been updated with important payment requirements for select currencies, as well as general updates throughout. By adhering to these requirements, payments can be made in the most cost-effective and efficient manner, allowing you to achieve a higher Straight-Through-Processing (STP) rate.
WorldLink Guide WorldLink Payment Services through CitiDirect provides a simple to use, yet powerful tool for making global payments. This Guide contains an overview of CitiDirect WorldLink processes and provides step-by-step instructions on how to perform them.
WorldLink Management Guide Operational and administrative information for users of WorldLink Payment Services On-site Checks, Remote Checks, Funds Transfers, Cross Border ACH and other types of payments available to your organization through WorldLink. This Guide is for individuals responsible for managing and administering WorldLink payments in your organization.
Payment Services Guide This Guide contains an overview of CitiDirect Payment Services capabilities for WorldLink clients. It details Payment Services processes and provides step-by-step instructions on how to perform them.
Controlled Disbursements CitiDirect Online Banking provides a simple to use, yet powerful tool for Controlled Disbursements. This section gives an overview of the Disbursements capability supported by CitiDirect and provides Web-based step-by-step instructions.
Event Notification Learn to register for the service, and to create, edit and delete subscriptions. If you experience an error in accessing this training, please go to Support News.
N.A. Lockbox CitiDirect Online Banking provides a simple to use, yet powerful tool for the Lockbox functionality. This section gives an overview of the Lockbox capability supported by CitiDirect and provides step-by-step instructions.
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