Security Managers should organise the collection of documentation for each of their users.
1. To determine which accounts your users have access to, Security Managers can run the following reports (in CitiDirect under All Reports, Access Management Reports):
• AML User by Client Report – list of users with access to regulated branch accounts
• Account Management Summary Report – list of accounts
• Access Profile Detail Report – list of Access Profiles and their functions. Pay particular attention to users who have Payments Authorise access.
• User Profile and Entitlements Report – list of CitiDirect users and their entitlements.
2. For every user that has Payments access to the AML regulated branch accounts, please refer to the EMEA AML Requirements Schedule for the list of documents required. The Schedule sets out the specific requirements for the regulated countries, i.e. various combinations of documents.
The name on the identity documents being submitted, must match the name that appears on the User Profile in CitiDirect. If they are not the same it will not be possible to approve the user’s AML access.
We recommend that all types of document be sent to us for each Authoriser, particularly if they are likely to be given Authorisation entitlements to other regulated branch accounts in the future.
3. Verification of Identity Letter – the user’s consent for Citi to hold their documentation.
Print a copy of the Verification of Identity letter for each user for whom you are collecting documentation, and ensure the following information is complete:
• Date (top of letter) – the date on which the letter is completed
• Customer name – your CitiDirect client name, found in the top right hand corner of your CitiDirect Online Banking screen or on the CitiDirect Online Banking website (you must be logged in to see this)
• Authoriser name – the user for whom the letter is completed. There must be one letter per Authoriser
• Authoriser’s name – the user for whom the letter is completed
• Accepted and agreed – must be signed by the Authoriser for whom the letter is completed
• Name – name of the Authoriser who has accepted and agreed the letter
• Date (bottom of letter) – the date the Authorizer signs the letter
For users completing documents for access to Czech Republic and Slovak Republic accounts, the Certification section must be completed.
4. When collecting and compiling documents, please include the user’s Safeword card number on each piece of their documentation. The Safeword card number can be found either on the reverse of the user’s Safeword card or by viewing the User Profile in CitiDirect.
5. For further questions, please refer to the FAQ or contact your usual EB Support or Customer Services representative. |
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