To repair a user profile

User profiles with a "Repair Req'd" status have been returned for repair during the authorization process.

1. On the CitiDirect navigation bar, click Access Management, and then click User Profile.  The User Profile Summary Form appears.

2. Click the Input Tab.  All user profiles with a "Processed" or "Repair Req'd" status are listed.

3. Select a user profile with a "Repair Req'd" status.  Note:  To review errors when repairing user profiles, it is best to select each profile individually.

4. Click Other Options, and then click View Error Messages.  An Errors dialog box appears.

5. Review any errors listed and click OK to close the dialog box.

6. Click Go to Details.  The details of the first selected user profile appear on the User Profile Detail Form.

7. Make any necessary repairs.

8. Click Submit.  The Input Tab appears and the user profile moves to the Authorization Req'd Tab and its status changes to "Authorization Required."

9. Repeat steps 3 through 8 to repair each additional user profile with a "Repair Req'd" status.

Notes:

• Once repaired, the user profile is treated as new and subject to all Flow Control requirements.

• The person who submits a repaired user profile cannot authorize it.