To repair solution packages with a repair required status

If a solution package has been sent to repair during the authorization process, it is listed on the Input Tab with a "Repair Required" status.

1. On the CitiDirect navigation bar, click Activation, and then click Solution Packager.  The Solution Package Summary Form appears.

2. Click the Input Tab.  All solution packages with a "Processed" or "Repair Required" status are listed.

3. Select the solution packages you want to repair.  When repairing solution packages, it is best to select and repair them one at a time.

4. Click Other Options and then click View Error Messages.  The Errors dialog box appears.  

5. Review any errors listed and click OK to close the dialog box.

6. Click Go to Details.  The details of the first selected solution package appears on the Solution Package Details Form.

7. Make any necessary corrections.

8. Once the solution package is complete, review the Current service class criteria list box for accuracy, and click Submit.  The solution package moves to the next step in the process as defined by Flow Control requirements.

Notes:

• The repaired solution package is not available until it is authorized.

• To return to the summary form at any time click Return to Summary.

• To print the details for the current solution package, click Other Options, and then click Print or click the Print Button at the bottom of the left side of the detail form.