The Asia Direct Debits Inquiry retrieves information on specific direct debit transactions. This inquiry provides multiple levels of details so you can track the status history (chronology) of a transaction. Your inquiry results include subscriber details, as well as all the payer bank details. Use the Criteria Tab to enter search criteria to obtain the information you need.
To ensure that the search criteria you enter is complete and accurate and that all related fields are populated, click Library Look-Up buttons, where available, and select search criteria from library results lists.
To help you find exactly what you need, CitiDirect provides operators for most criteria fields. Click here for more information on operators.
There are two options for viewing information: Page View and Split View.
To specify search criteria and submit an Asia Direct Debits Inquiry:
On the CitiDirect navigation bar, click Inquiries. Click Collections - Direct Debits Inquiries and then click Asia Direct Debits Inquiry. The Asia Direct Debits Inquiry summary form appears.
Click the Criteria Tab. Note: A red asterisk ( * ) indicates a required field.
In the Receiving Branch Number, Client Code equals, Subscriber ID and Receiving Account Number equals fields, click the Library Look-Up button and select from the available lists.
If you want more specific inquiry results, enter criteria in one or more of the following optional fields: Customer Number equals, Subscriber Name, Paying Bank Name, Payment Currency, Payment Amount, Payer Name, Invoice Reference Number, Direct Debit Status and/or Value Date from. Based on the type of field, a Library Look-Up button, drop-down arrow, calendar, or date spinner may be used to enter data.
Click Submit. The inquiry is run and the results appear on the Asia Direct Debits Inquiry: Summary Tab.
Notes:
The Value Date can not fall on a holiday.
To submit a new inquiry, click Clear Criteria, enter new search criteria, and then click Submit.
To print a listing of the search criteria used for this inquiry, click Print or click the Print Button at the bottom of the left side of the page.