To authorize or send to repair an exception item

1. To authorize or send to repair an exception item, click Match Pay on the CitiDirect navigation bar.  The Match Pay Summary Form appears.

2. On the Authorization Req'd Tab, select the exception item you want to authorize.  To select multiple items, drag the cursor down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.

3. Click Authorize.

–OR–

Click Send to Repair to return the exception item for repair.  A Reason dialog box appears.  Enter the reason for the repair and click OK to close the dialog box. The account assignment is listed on the Decision Tab with a "Repair Required" status.  Note:  If you are returning multiple items for repair, you must enter the same reason for all items.  If the same reason does not apply, select each assignment individually.