To authorize,reject, or delete a service request

  1. On the CitiDirect navigation bar, click Support Services, and then click Citibank Service Operations.  The Citibank Service Operations Summary Form appears.

  2. On the Authorization Req'd Tab, select a service request.  To select multiple requests, drag the cursor down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.

  3. Click Authorize.

    –OR–

    Click Delete to delete the service request.  A Reason dialog box appears.  Enter a reason for deleting the service request, and then click OK.  Note:  If multiple service requests were selected, the same reason will apply to all service requests.  If the same reason does not apply, select and delete each service request individually.

–OR–

To reject the service request, click Reject.  A Reason dialog box appears.  Enter a reason for rejecting the service request and click OK.

From the Service Request Detail Form:

  1. On the CitiDirect navigation bar, click Support Services, and then click Citibank Service Operations.  The Citibank Service Operations Summary Form appears.

  2. On the Authorization Req'd Tab, select a service request.  To select multiple service requests, drag the cursor down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.

  3. Click Go to Details.  The details of the first selected transaction appear on the Service Request Detail Form.

  4. Review the service request details and click Authorize.  If multiple service requests were selected, the next selected service request appears.

    –OR–

    Click Delete to delete the service request.  A Reason dialog box appears.  Enter a reason for deleting the service request, and then click OK.  The next selected service request appears.

  5. If you do not want to authorize the current service request, click Next to view the next selected service request.  When the detail form contains the details of the last selected service request, click Authorize, Delete, or Next to return to the summary form.

Notes: