On the CitiDirect navigation bar, click Support Services, and then click Citibank Service Operations. The Service Operations Summary Form appears.
Click the View Tab. All service requests that you are entitled to see are listed, regardless of status.
Select the service request for which you want to view the details. To select multiple service requests, drag the cursor down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.
Click Go to Details. The details of the first selected transaction appear on the Service Request Detail Form.
If you selected multiple service requests, click Next. The details of the next selected service request appear. When the detail form contains the details of the last selected service request, click Next to return to the summary form.
Notes:
To return to the summary form at any time, click Return to Summary.
For information on the Other Options available, click here.