To access Payments Services, click Payments Services on the CitiDirect navigation bar. The Payments Services Summary Form appears.
On the Input/Modify Tab click New.
Click New From Transaction Detail. The Service Request Detail Form appears.
In the Processing Location field, click the Library Look-Up button and select WorldLink. Click OK.
The Branch Account Number/Currency/Name field is disabled.
In the Payment Method field, click the Library Look-Up button and select Cross Border Fund Transfer.
In the Payment Service Request Type field, click the drop-down arrow and select Cancel Payment. Note: The service types available vary based on the payment method chosen.
In Company Name field, click the Library Look-Up button and select a company.
In the Payment Transaction Reference Number field, enter the reference number of the payment transaction which you would like to cancel.
In the Currency/Amount fields, enter a currency code or click the Library Look-Up button and select the currency of the transaction. Then enter the amount of the transaction.
In the GID field, enter an identifying number of the transfer.
In the Payment Value Date field, click the calendar button and select a date.
The Inquiry Response field will be automatically populated when the request is submitted.
The Name field is automatically populated using information from your user profile.
The Phone Number field is automatically populated using information from your user profile.
The Service Transaction Reference Number field will be automatically populated when the request is submitted.
Click Submit. The request is submitted for validation.
Note:
A Wire Cancel can not be entered for a payment whose status has been updated to "Processed".
To return to the summary form at any time, click Return to Summary.