To delete an incoming message

1. On the CitiDirect navigation bar, click Trade Services.  The Trade Services Summary Form appears.

2. Click the Incoming Messages Tab.  All incoming messages with an status of "Unread," "Pending Response," "Response in Progress," or "Pending Final Response" are listed.  Note:  Messages with an "Unread" status can not be deleted.

3. Select the message you want to delete.  To select multiple messages, drag the cursor down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.

4. Click Delete to delete the message(s).

Notes:

• To return to the summary form at any time, click Return to Summary.

• For information on the Other Options available, click here.