On the CitiDirect navigation bar, click Activation and then click Account to Service Association. The Account to Service Association Summary Form appears.
Click the Input/Modify Tab.
The Client field defaults to the client to which you are associated. To change the client, click the Library Look-Up button. The Search Definition Dialog box appears. Enter Search Criteria to find the client, and then click Run Search. A Library Look-Up dialog box appears.
Select the client with the account or base number that you are disassociating with a service and click OK. The Input/Modify Tab will now display any accounts or base numbers assigned to that client.
In the Service Class Group field, select the service whose association with an account or base number you would like to delete. The accounts and base numbers already associated with that service appear.
Select the accounts, base numbers, or accounts via base number whose service association you would like to delete. To select multiple accounts entries, drag down sequential lines, or hold the CTRL key as you click to select individual lines that are not sequential. Note: If you are deleting multiple account to service associations, you must enter the same reason for all service associations. If the same reason does not apply, select each service association individually.
Click Delete. A Reason dialog box appears.
Enter a reason for deleting the service association and click OK to close the dialog box. The selected association is deleted and the Account to Service Association Summary Form appears.