To repair payments

To successfully complete a transaction, all payments with a status of "CB Rejected" or "Repair Required" must be repaired.

1. On the CitiDirect navigation bar, click Payments and select Repair.  The Payments Summary Form appears.

2. Select the payment you want to repair.  When repairing payments, select each payment individually so you can review any errors.

3. Click Other Options and then click View Error Messages.  The View Error Messages dialog box appears.  Review any errors and click OK to close the dialog box.

4. The Payment Amount, Value Date, Payment Details/ Addenda Information, and Equiv. Amt., and Trans. Ref. Num. fields may be repaired directly on the Payments Summary Form.  When these fields are repaired, click Submit to submit the payment for validation.

   —OR—

   If a payment requires repair to any other fields, you must use the Payments Detail Form.  To do this, click Go to Details.  The details of the selected payment appear on the Payments Detail Form.  Repair any fields that require repair and click Submit to submit the payment for validation.

Notes:

• Once repaired, a payment transaction is treated as new and is subject to all Flow Control requirements.

• Transactions that have been sent to repair during the verification or authorization process are listed on the Repair Required Tab with a "Repair Required" status.

• Transactions that have been rejected by Citibank host systems are listed on the Repair Req'd Tab with a "CB Rejected" status.

• If you try to Repair an On-Site Cheque transaction that has been printed, an error message will appear warning you that the cheque must be voided and a new payment created in order to make changes.

• To return to the summary form at any time, click Return to Summary.

• To search for a specific transaction, slick the Search Button at the bottom of the left side of the summary form.  For more information on using the Search Definition Dialog Box, click here.

• To print the information shown, click the Print Button at the bottom of the left side of the summary form.

• For information on the Other Options available, click here.