On the CitiDirect navigation bar, click Same Day Reconcilement Services. The Same Day Reconcilement Services Summary Form appears.
On the Input/Modify Tab, Authorization Req'd Tab or View Tab, select the service request transactions for which you want to view the check image. To select multiple service request transactions, drag the cursor down sequential lines or hold the CTRL key as you click to select requests that are not sequential. Note: The number of check selected cannot exceed 10. If you select more than 10 check items, an error window will appear.
Click View Check Image. The Citibank Check Image Delivery window opens with the selected checks listed. Note: If you have selected any check items with a Branch Code other than 920, they are not listed.· If you selected more than 10 checks, but the number of checks for Branch Code 920 is less than or equal to 10, your check image request will be fulfilled for only the checks with Branch Code 920, even though the total number of checks selected is greater than 10. If the total number of selected checks is greater than 10, and the number of Branch Code 920 checks is greater than 10, the image requests is not processed.
Click OK to close the image dialog box.
Notes:
You may also click on View Check Image through the Service Request Detail Form if accessed through the Input/Modify Tab, Authorization Req'd Tab or View Tab.
Check images can be viewed for open accounts only.
Check images are available for Delaware (Branch 920) accounts only (thus, not available for Canadian accounts); check images are also not available for Exception Items or Range transactions.
Access to check images is based on your Solution Package and Access Profile.
To return to the summary form at any time, click Return to Summary.
For information on the Other Options available, click here.