To view the details of an incoming message

1. On the CitiDirect navigation bar, click Trade Services.  The Trade Services Summary Form appears.

2. Click the Incoming Messages Tab.  All incoming messages with an Unread, Pending Response, Response in Progress or Pending Final Response are listed.

3. Select an incoming message for which you want to view detailed information.  To select multiple incoming messages, drag the cursor down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.

4. Click Go to Details.  The details of the first selected message appear on the Trade Services Detail Form.

5. Review the details of the message on the Incoming Tab.  If you want to respond to the message click the Respond Tab.  Click here for instructions on responding to an incoming message.

6. If multiple messages were selected, click Next to view the details of the next selected message.  Once all selected trade messages are viewed, click Next to return to the summary form.

Notes:

• To return to the summary form at any time, click Return to Summary.

• For information on the Other Options available, click here.