A user's Secured Password becomes disabled after six (6) consecutive failed log on attempts. If the user remembers the password but is not entering it correctly, Security Managers can re-enable that user. The user can then continue to use his or her existing password to log on to CitiDirect.
On the CitiDirect navigation bar, click Access Management, and then click User Profile. The User Profile Summary Form appears.
Click the Input Tab. All user profiles with a "Processed" or "Repair Req'd" status that you are entitled to see appear.
Select the user profile associated with the user you would like to re-enable.
Click Go to Details. The User Profile Details Form, containing the details of the selected user profile, appears.
If the user is disabled, the Enabled check box is not selected. Select the check box to enable the user.
Click Submit. The re-enabled user profile is treated as new and is moved to the Authorization Required Tab.
Notes:
The re-enabled user profile is not effective until it is authorized.
If the user is still experiencing problems with his or her password, it must be reset. Click here for procedures for re-setting Secured Password.