To reset a user's secured password to a new initial secured password

After six (6) consecutive failed log on attempts, a user's Secured Password becomes permanently disabled.  When this happens, the user must request that the Security Manager reset his or her secured password.  Security Managers may use the User Profile Summary Form: Input Tab or the User Profile Detail Form to do this.  Note:  If the user remembers the secured password, the Security Manager may be able to re-enable that user so he or she can continue to use the existing secured password.  Click here for more information on re-enabling users.

  1. On the CitiDirect navigation bar, click Access Management, and then click User Profile.  The User Profile Summary Form appears.

  2. Click the Input Tab.  All user profiles with a "Processed" or "Repair Req'd" status that you are entitled to see appear.

  3. Select the user profile for which you would like to reset the secured password to a new initial secured password.

  4. Click Other Options and then click Reset Password.  A password reset request is sent to the Authorize Required Tab.  Once authorized, the user's password is set to an initial one-time use password.

    –OR–

    If you would like to review user profile details before resetting a password, click Go to Details.  The User Profile Details Form, containing the details of the first selected user profile, appears.

  5. Click Other Options and then click Reset Password.  A password reset request is sent to the Authorize Required Tab. Once authorized, the user's password is set to an initial one-time use password.  Click here for information on the Change Password dialog box.

  6. If multiple user profiles were selected, click Next.  The details of the next selected user profile appear.

  7. Repeat this process until all passwords are reset.

Notes: