Only mandates that are have already been approved may be canceled. If you want to cancel a mandate that has not yet been approved, you should delete it from the appropriate tab in the Direct Debit Mandates service class.
To access Direct Debits Services, click Direct Debits Services on the CitiDirect navigation bar. The Direct Debits Services Summary Form appears.
Click the Input/Modify Tab and then click New.
Click Cancel Mandate. The Search Definition Dialog box which allows you to enter search criteria for finding the transaction for which you want to request services appears.
The Branch Code and Credit Account Number fields are required to perform a search. Enter any additional criteria. Note: To return to the summary form, click Cancel on the Search Definition Dialog box. To clear search criteria and start over, click Clear.
Click Run Search. Any mandates that meet your search criteria appear in the results dialog box. Note: To return to the summary form, click Cancel. If more than 400 results are returned, click More to see additional results.
Select the mandates you want to cancel. To select multiple mandates, drag the cursor down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.
Click OK. The details of the first selected service request appear on the Direct Debits Request Detail Form
Click Submit. The request is submitted for validation. The Service Transaction Reference Number field is populated by the system. Note: You can view the service transaction reference number by viewing the details of the service request from the View Tab.
Notes:
To return to the summary form at any time, click Return to Summary.
If you do not want to submit a request for the mandate being viewed, click Next. The details of the next selected mandate appear.
For information on the Other Options available, click here.
When the details of the last selected direct debit mandate are displayed, click Next or Submit to return to the summary form.