To access Direct Debits Services, click Direct Debits Services on the CitiDirect navigation bar. The Direct Debits Services Summary Form appears.
Click the Input/Modify Tab and then click New.
Click Cancel Instruction. The Service Search Dialog box, which allows you to enter search criteria for finding the transaction for which you want to request services, appears.
Enter criteria and click Run Search. Any direct debit instructions that meet your search criteria appears in the results dialog box.
Select the instructions you want to cancel. To select multiple transactions, drag the cursor down sequential lines or hold the CTRL key as you click to select individual lines that are not sequential.
Click OK. The details of the first selected service request appear on the Direct Debits Request Detail Form.
The fields at the top of the details form contain data from the first selected transaction.
To view the original data for the instruction, click View Original Values. A pop-up window containing all of the data for the original transaction appears.
Click Submit. The request is submitted for validation. The Service Transaction Reference Number field is populated by the system. Note: You can view the service transaction reference number by viewing the details of the service request from the View Tab.
Notes:
To return to the summary form at any time, click Return to Summary.
If you do not want to submit a request for the mandate being viewed, click Next. The details of the next selected mandate appear.
For information on the Other Options available, click here.
When the details of the last selected direct debit mandate are displayed, click Next or Submit to return to the summary form.