1. After choosing Add Issuance in the Service Request Type field, the Add Issuance sub-form appears. Note: The Single/Range field defaults to Single.

2. Click New. The Details Dialog box appears.  Note: A red asterisk ( * ) indicates a required field.  

3. In the Issue Date field, use the date spinner or calendar to enter the date the check is to be issued.  Note: Issue Date must be a current or past business date for the branch to which the account belongs.

4. In the Amount field, enter the check amount.  Note: CitiDirect clients can specify a Maximum Transaction Amount.  If a Service Request is subject to a maximum transaction amount, you cannot enter an amount that is greater than the specified maximum.  Also, in Canada, you cannot issue a check for an amount greater than $25,000,000.

5. In the Check Serial Number field, enter a check number.

6. In the Additional Data field, enter any additional information to identify the transaction.

7. The Rule-Off Date field automatically displays the earliest open Rule-Off Date.  If more than one open Rule-Off Date is available, click the Library Look-Up button and select the Rule-Off Date of your choice.  If only one date is available, it automatically appears in the field when you click the Library Look-up button.  

8. In the Plan Number field, enter any additional information to identify the transaction.  Note: This field is not applicable for Canada.

9. In the FSI field, enter the funding source identifier.  Note: This field is not applicable for Canada.

10. Click Save. The data entered populates a row on the Add Issuance Detail sub-form.

11. Repeat steps 2 - 10 to add other checks to the Add Issuance list for this account number.

12. Click Close to close the Details Dialog box.

Notes:

• Click here for information on how to edit a service request

• You may use Check Inquiry to view all details and verify whether a check number is outstanding.

• Click Clear to clear all the Details Dialog box fields.

• Click Print to print all the Details Dialog box fields.

• Select a check and click Delete to delete the check from the Add Issuance list.

• Once submitted, the status of the submitted transactions is changed to Pending Validation and they are listed on the View Tab, while CitiDirect searches all transactions in the SDR System, except those with a Deleted or Processed status, for duplicate or outstanding issuances.

• If the validation is successful, the status of the transactions is changed to Authorization Required and they are placed on the Authorization Req’d Tab where an entitled CitiDirect user can authorize them.  If you organization does not require that Add Issuance service requests be authorized, the transactions are released to Citibank for processing and listed on View Tab.

• If validation fails, the status of the transaction is changed to "Invalid" and it remains on the Input/Modify Tab where you can select it, edit the information, and resubmit it.  Click Other Options, and then click View Error Messages to see why validation failed.

• If CitiDirect finds a duplicate issuance and your organization does NOT allow duplicate issuances, the Add Issuance service request is rejected, and an error message is displayed.  If your organization allows duplicate issuances, the service request moves to the Authorization Req’d Tab, without first going into the "Pending Validation" status.

1. After choosing Cancel Issuance in the Service Request Type field, the Cancel Issuance sub-form appears.

2. In the Single/Range field, use the drop-down arrow to indicate whether you want to cancel a single check or a range of checks.  Note:  A red asterisk ( * ) indicates a required field.

3. Highlight the check you want to process and click Post or Remove.  The Details Dialog box appears.  Note: A red asterisk ( * ) indicates a required field.

4. Click here for instructions on how to search for outstanding check(s) to cancel.

4. For Single check cancellations, highlight the check to be cancelled and click Delete.

5. For a Range of check cancellations, enter the first and last check numbers in the Check Serial Number From/To fields.  Note: The number of checks to be cancelled cannot exceed 25.

6. Repeat steps 2 - 5 to find other checks to cancel for this account number.

7. Click Close to close the Details Dialog box.

Note:

• If you did not specify Outstanding as your search criteria and you selected a check serial number with a status other than Outstanding, a Warning appears and the related check serial numbers are not listed on the Service Request Detail Form.

• Select a check and click Delete to delete the check from the Cancel Issuance list.

• A service request for a range of check serial numbers becomes individual transactions only at the time of release from CitiDirect; therefore, validation for outstanding checks is not performed at the time the service request is submitted.  Thus, a service request for a range of check serial numbers can be successfully released from CitiDirect, but individual transactions included in that service request can still be rejected at the SDR System, once validation is performed after the service request is broken down into individual transactions.  Rejected transactions are returned as “Invalid” and assigned a corresponding error message.  Any Comments entered are retained by the individual transactions once the service request is broken down into separate transactions.

• All service request for a range of check serial numbers (Stops, Cancels, or Voids) move to the  Authorization Req’d Tab upon submission, without going into the "Pending Validation" status first.  If your organization does not require that service requests be authorized, the service request for a range of check serial numbers is released to Citibank for processing and each check serial number becomes an individual transaction.

• A service request for a range of check serial numbers appears as a single row on the Input/Modify Tab and Authorization Req'd Tab; however, once a service request is released from CitiDirect to the SDR System, the transaction appears as a series of transactions on the View Tab, with the status of each of transaction is listed as "Released".  The original service request for a range of check serial numbers is marked as "Deleted", and is not visible on the View Tab.

1. After choosing Exception Items Processing in the Service Request Type field, the Exception Items Processing sub-form appears.  Note: The Single/Range field defaults to Single.

2. Highlight the check you want to process and click Post or Remove.  Note: If the item has already been posted and Remove is selected, an error message will appear indicating thus. Similarly, if the item has already been removed and Post is selected, an error message will appear indicating thus.  

–OR–

To search for the check(s) you want to process, click here.

3. If you select Post, the Details Dialog box appears.  Note: A red asterisk ( * ) indicates a required field.

1. In the Check Serial Number field, correct the check number, if applicable.

2. In the Check Date field, use the date spinner or calendar to correct the date the check is to be voided, if applicable.  Note: Check Date is Void Date for voided checks.  Check Date is Issue Date for all other checks.

3. In the Plan Number field, enter any additional information to identify the transaction.  Note: This field is not applicable for Canada.

4. In the Amount field, correct the check amount, if applicable.

5. The Rule-Off Date field automatically displays the earliest open Rule-Off Date.  If more than one open Rule-Off Date is available, click the Library Look-Up button and select the Rule-Off Date of your choice.  If only one date is available, it automatically appears in the field when you click the Library Look-up button.

6. In the FSI field, enter the funding source identifier.  Note: This field is not applicable for Canada.

7. Click Save to close the Details Dialog box.

4. The check appears on the Exception Item Processing sub-form with the Action field updated.

5. Repeat steps 2-4 to Post/Remove any additional checks for this account number.

6. To view history details about an individual check or multiple checks, click here for instructions.

   1. Highlight desired check(s) and click History Details.  The History Details Dialog Box will appear.

   2. Click Cancel to return to the Service Request Header form.

   Note:

   • Click Print to print check inquiry/update history details.

Notes:

• Click Clear Action to clear all the Details Dialog box fields.

• Click Print to print all the Details Dialog box fields.

• All other exception items remain until they are selected and posted or removed.

• You may only Post/Remove items to which you have been entitled. If you attempt to Post/Remove items to which you have not been entitled, you will receive an error message.  Access to exception items is based on your Solution Package and Access Profile.

1. After choosing Legitimate PWI Processing in the Service Request Type field, the Legitimate PWI Processing sub-form appears.  Note:  The Single/Range field defaults to Single.  If there are no Legitimate PWI Processing items, you will receive a message indicating as such.

2. Highlight the check you want to reconcile and click Pay or Return.

3. If you select Pay, the Details Dialog box appears.  Note: A red asterisk ( * ) indicates a required field.

1. In the Plan Number field, enter any additional information to identify the transaction.  Note: This field is not applicable for Canada.

2. In the FSI field, enter the funding source identifier.  Note: This field is not applicable for Canada.

3. In the Issue Date field, use the date spinner or calendar to enter the date the replacement check is to be issued.  Note: Issue Date must be a business date for the branch to which the account belongs.

4. The Rule-Off Date field automatically displays the earliest open Rule-Off Date.  If more than one open Rule-Off Date is available, click the Library Look-Up button and select the Rule-Off Date of your choice.  If only one date is available, it automatically appears in the field when you click the Library Look-up button.

5. Click Save to close the Details Dialog box.

4. The check appears on the Legitimate PWI Processing sub-form with the Action field updated.

5. Repeat steps 2-4 to Pay, Return or Legitimate additional checks for this account number.

6. To view details about an individual check or multiple checks, click here for instructions.

   1. Highlight desired check(s) and click Legitimate PWI Details.  The  Legitimate PWI Details Dialog Box will appear.

   2. Click OK to return to the Service Request Header form.

   Note:

   • Click Print to print check inquiry/update history details.

7. To view check images, click here for instructions.

   1. Click View Check Images.  Note:  View Check Image is only available for those check items with Imaging Branch Code of 920 (Delaware).  If you have selected check items that do not pertain to Branch 920, a message is displayed. View Check Image is not available for exception items and range transactions. CitiDirect permits view check images on Business days only.

   2. Click OK to return to the Service Request Header form.

   Note:

   • Click Print to print check image.

Notes:

• If there are no Legitimate PWI Processing items to process, you will receive an error message.

• If CitiDirect receives a Legitimate PWI item before the cut-off time of any day, the cut-off time for that item is set to the same day.

• Click Clear to clear all the Details Dialog box fields.

• Click Print to print all the Details Dialog box fields.

1. After choosing Stop Payment in the Service Request Type field, the Stop Payment sub-form appears.

2. In the Single/Range field, use the drop-down arrow to indicate whether you want to legitimate a single check or a range of checks.

3. Click New. The Details Dialog box appears.  Note: A red asterisk ( * ) indicates a required field.

4. Search for outstanding check(s) to stop by using Check Inquiry.  Click here for instructions.

5. For Single check stops, in the Check Serial Number field, enter the check number for the check you want to stop.

6. For a Range of check stops, enter the first check number in the Check Serial Number From field and the last check number in the Check Serial Number To field.  Note: The number of stop payment cannot exceed 25.

7. In the Amount field, enter the check amount.

8. Click Save. The data entered populates a row on the Stop Payment sub-form.

9. Repeat steps 2- 8 to add other checks to the Stop Payment list for this account number.

10. Click Close to close the Details Dialog box.

Notes:

• Click here for information on how to edit a service request

• Click Clear to clear all the Details Dialog box fields.

• Click Print to print all the Details Dialog box fields.

• Select a check and click Delete to delete the check from the Stop Payment list.

• A service request for a range of check serial numbers becomes individual transactions only at the time of release from CitiDirect; therefore, validation for outstanding checks is not performed at the time the service request is submitted.  Thus, a service request for a range of check serial numbers can be successfully released from CitiDirect, but individual transactions included in that service request can still be rejected at the SDR System, once validation is performed after the service request is broken down into individual transactions.  Rejected transactions are returned as “Invalid” and assigned a corresponding error message.  Any Comments entered are retained by the individual transactions once the service request is broken down into separate transactions.

• All service request for a range of check serial numbers (Stops, Cancels, or Voids) move to the Authorization Req’d Tab upon submission, without going into the Pending Validation status first.  If your organization does not require that service requests be authorized, the service request for a range of check serial numbers is released to Citibank for processing and each check serial number becomes an individual transaction.

• A service request for a range of check serial numbers appears as a single row on the Input/Modify Tab and Authorization Req'd Tab; however, once a service request is released from CitiDirect to the SDR System, the transaction appears as a series of transactions on the View Tab, with the status of each of transaction is listed as Released.  The original service request for a range of check serial numbers is marked as Deleted, and is not visible on the View Tab.

1. After choosing Stop/Replace Issuance in the Service Request Type field, the Stop/Replace Issuance sub-form appears.  Note:  The Single/Range field defaults to Single.

2. Click here for instructions on how to select check(s) to stop and replace.

3. Select a check from the stop/Replace Issuance list and click Edit.  The Details Dialog box appears.  Note: A red asterisk ( * ) indicates a required field.  

4. The Check Serial Number and Amount fields are automatically populated with the data retrieved in the Check Inquiry.

5. In the Replacement Check Serial Number field, enter the serial number of the replacement check.

6. In the Issue Date field, use the date spinner or calendar to enter the date the check is to be issued.  Note: Issue Date must be a current of past business date for the branch to which the account belongs.

7. The Rule-Off Date field automatically displays the earliest open Rule-Off Date.  If more than one open Rule-Off Date is available, click the Library Look-Up button and select the Rule-Off Date of your choice.  If only one date is available, it automatically appears in the field when you click the Library Look-up button.

8. Click Save. The data entered appears on the Stop/Replace Issuance Detail sub-form.

9. Repeat steps 2 - 8 to add other checks to the Stop/Replace Issuance list for this account number.

10. Click Close to close the Details Dialog box.

Notes:

• Click Clear to clear all the Details Dialog box fields.

• Click Print to print all the Details Dialog box fields.

• Select a check and click Delete to delete the check from the Stop/Replace Issuance list.

• Once submitted, the status of the submitted transactions is changed to Pending Validation and they are listed on the View Tab, while CitiDirect searches all transactions in the SDR System, except those with a Deleted or Processed status, for duplicate or outstanding issuances.

• If the validation is successful, the status of the transactions is changed to Authorization Required and they are placed on the Authorization Req’d Tab where an entitled CitiDirect user can authorize them.  If you organization does not require that Add Issuance service requests be authorized, the transactions are released to Citibank for processing and listed on View Tab.

• If validation fails, the status of the transaction is changed to "Invalid" and it remains on the Input/Modify Tab where you can select it, edit the information, and resubmit it.  Click Other Options, and then click View Error Messages to see why validation failed.

• If CitiDirect finds a duplicate issuance and your organization does NOT allow duplicate issuances, the Add Issuance service request is rejected, and an error message is displayed.  If your organization allows duplicate issuances, the service request moves to the Authorization Req’d Tab, without first going into the" Pending Validation" status.

1. After choosing Void Issuance in the Service Request Type field, the Void Issuance sub-form appears.

2. Click New. The Details Dialog box appears.  Note: A red asterisk ( * ) indicates a required field.

3. In the Single/Range field, use the drop-down arrow to indicate whether you want to void a single check or a range of checks.

4. Click here for instructions on how to select unissued check to void.

5. Click New. The Details Dialog box appears.  Note: A red asterisk ( * ) indicates a required field.

6. The Void Date field defaults to the current date.  If you want to change it, use the date spinner or calendar to enter the date the check is to be voided.  Note: Void Date must be a business date.

5. For Single check voids, in the Check Serial Number field, enter the check number for the check you want to void.

6. For a Range of check voids, enter the first check number in the Check Serial Number From field and the last check number in the Check Serial Number To field.  Note: The number of checks to be voided cannot exceed 25.

7. The Rule-Off Date field is pre-populated with the most recent Rule Off Date, and it cannot be changed.  This is the closing date for the current open period.

8. In the Plan Number field, enter any additional information to identify the transaction.  Note: This field is not applicable for Canada.

9. In the FSI field, enter the funding source identifier.  Note: This field is not applicable for Canada.

10. Click Save. The data entered populates a row on the Void Issuance sub-form.

11. Repeat steps 2 - 10 to  add other checks to the Void Issuance list for this account number.

12. Click Close to close the Details Dialog box.

Notes:

• Click here for information on how to edit a service request

• Click Clear to clear all the Details Dialog box fields.

• Click Print to print all the Details Dialog box fields.

• Select a check and click Delete to delete the check from the Void Issuance list.

• A service request for a range of check serial numbers becomes individual transactions only at the time of release from CitiDirect; therefore, validation for outstanding checks is not performed at the time the service request is submitted.  Thus, a service request for a range of check serial numbers can be successfully released from CitiDirect, but individual transactions included in that service request can still be rejected at the SDR System, once validation is performed after the service request is broken down into individual transactions.  Rejected transactions are returned as “Invalid” and assigned a corresponding error message.  Any Comments entered are retained by the individual transactions once the service request is broken down into separate transactions.

• All service request for a range of check serial numbers (Stops, Cancels, or Voids) move to the  Authorization Req’d Tab upon submission, without going into the "Pending Validation" status first.  If your organization does not require that service requests be authorized, the service request for a range of check serial numbers is released to Citibank for processing and each check serial number becomes an individual transaction.

• A service request for a range of check serial numbers appears as a single row on the Input/Modify Tab and Authorization Req'd Tab; however, once a service request is released from CitiDirect to the SDR System, the transaction appears as a series of transactions on the View Tab, with the status of each of transaction is listed as "Released".  The original service request for a range of check serial numbers is marked as "Deleted", and is not visible on the View Tab.